To be eligible for a return you must meet the following requirements: The phone that you are returning must have been purchased from SafeLinks official website and the IMEI numbers must be verified. SafeLink is a registered trademark of TracFone Wireless, Inc., a Verizon company. Click here to complete your eligibility application with the National Verifier. Log in or create a new account to the National Verifier online portalto upload pictures and documents. You are responsible for safeguarding your ILD Service and Account information. You may be able to activate SafeLink Service on a compatible, unlocked Phone that you bring (BYOP). If there is no wireless coverage, your call to 911 may not go though and You should dial 911 from the nearest landline phone. Lifeline Support Center. Applicants who qualify and are enrolled in the SafeLink Program will receive a free allotment of airtime minutes each month for up to one year. To view the SafeLink Privacy Policy, please refer to our website at SafeLink.com. THESE TERMS AND CONDITIONS OF SERVICE CONTAIN IMPORTANT INFORMATION ABOUT CUSTOMERS LEGAL RIGHTS AND REQUIRE THAT CERTAIN DISPUTES BE RESOLVED THROUGH ARBITRATION INSTEAD OF A COURT TRIAL. (c) The device has not been reported stolen or lost, and there are not indicators of fraud. Unlocking a SafeLink device refers to disabling software that would otherwise prevent you from activating the device on another carriers network. (3) THIS AGREEMENT DOESN'T ALLOW CLASS OR COLLECTIVE ARBITRATIONS EVEN IF THE AAA PROCEDURES OR RULES WOULD. SafeLink is not responsible for and will not issue credit for unauthorized use. Never submit original copies of your documents. A consumer CANNOT have multiple enrollment requests for the California Lifeline discounts for cell phone service going at the same time. For all Apple devices activated with SafeLink prior to November 23, 2021, the device will be automatically unlocked after twelve (12) months of active SafeLink Service. Unlimited Talk and Text Plan: With the basic SafeLink Unlimited plan you receive unlimited nationwide calling and text messaging.Data is not provided with the SafeLink Unlimited Voice and Text Plan. You will still have access to unlimited voice and text service, but will not have access to data services until another card is redeemed. will be reported to the appropriate legal authorities, for prosecution. Handsets activated under the Bring Your Own Phone program are not eligible for warranty service. You must pay for the cost to ship the phone back to us and include a copy of your receipt. By purchasing and adding a TracFone or SafeLink Airtime Card before the 25th of the month, your unused airtime minutes (including your free monthly allotment and any additional Airtime Cards) will carry over for three (3) consecutive months from the date of your last Airtime Card redemption. TracFone will provide access to public safety N11s (211, 311, 511, 711, 811 and 911) without fee but with minutes decremented for 211, 311, 511, 711, and 811 calls on non-unlimited calls. Roaming occurs when a subscriber of one wireless service provider uses the facilities of another wireless service provider. THE NOTICE MUST INCLUDE ENOUGH INFORMATION TO ALLOW US TO IDENTIFY YOUR ACCOUNT AS WELL AS TO ASSESS AND ATTEMPT TO RESOLVE YOUR CLAIM, INCLUDING THE NAME OF THE SAFELINK WIRELESS ACCOUNT HOLDER, THE MOBILE TELEPHONE NUMBER AT ISSUE, A DESCRIPTION OF THE CLAIM, THE SPECIFIC FACTS SUPPORTING THE CLAIM, THE DAMAGES YOU CLAIM TO HAVE SUFFERED AND THE RELIEF YOU ARE SEEKING. EXCEPT FOR SMALL CLAIMS COURT CASES OR AS SPECIFICALLY NOTED BELOW, ANY DISPUTE THAT IN ANY WAY RELATES TO OR ARISES OUT OF THIS AGREEMENT, INCLUDING THE VALIDITY, ENFORCEABILITY, OR SCOPE OF ANY PORTION OF THIS AGREEMENT (INCLUDING THE AGREEMENT TO ARBITRATE) EXCEPT AS NOTED BELOW, OR FROM ANY EQUIPMENT, PRODUCTS AND SERVICES YOU RECEIVE FROM US, OR FROM ANY ADVERTISING FOR ANY SUCH PRODUCTS OR SERVICES, OR FROM OUR EFFORTS TO COLLECT AMOUNTS YOU MAY OWE US FOR SUCH PRODUCTS OR SERVICES, INCLUDING ANY DISPUTES YOU HAVE WITH OUR EMPLOYEES OR AGENTS, WILL BE RESOLVED BY ONE OR MORE NEUTRAL ARBITRATORS BEFORE THE AMERICAN ARBITRATION ASSOCIATION ("AAA") AS EXPLAINED BELOW IN PARAGRAPH 2. You will be redirected to your state's Lifeline online application form. National roaming capability may be discontinued or changed at any time without notice. Step 1: Check Your Eligibility for the ACP. Supporting Partners SafeLink is a member of the Verizon family of companies. The National Verifier will first try to confirm your eligibility automatically. It will not allow you to place calls to all destinations or to all countries. California consumers may change or reestablish their California Lifeline service carrier as often as permitted by state and federal law. Upon enrollment in the SafeLink Program, you may have the option of using your own phone (Bring Your Own Phone or BYOP) or purchasing a SafeLink Phone. There will be no service contracts, term commitments or early termination fees or penalties associated with any SafeLink plan. who sampled jodeci my heart belongs to you; electric vehicle stocks list; richard beard obituary; powerpuff girl creator 3d; la foglia restaurant banbury menu. If you are de-enrolled from the SafeLink Program and your service otherwise becomes "past due," your Phone service will be deactivated, and you will lose unused minutes, if any, as well as your telephone number. Current income statement from an employer or paycheck stub. Terms + Conditions You may utilize multi-media services with certain SafeLink models of phones. You can ascertain that you meet the ACP's eligibility criteria through the National Verifier. Roaming most often occurs when you make and receive calls outside of the network coverage area of your service provider. A Social Security statement of benefits. Your Phone has shipped. 8. SafeLink customer service may be reached at 1-800-723-3546. THIS AGREEMENT TO ARBITRATE CONTINUES TO APPLY EVEN AFTER YOU HAVE STOPPED RECEIVING SERVICE FROM US. Customer Service for Safelink is open during the following times: Monday through Saturday, 8:00 a.m. to 10:00 p.m. EST; Sunday, 8:00 a.m. to 7:00 p.m. EST. Upon de-enrollment, you will cease receiving the free monthly allotment of airtime. For more information on this process, visit theEligibility Decision Processpage. THE AMOUNT OR TERMS OF ANY SETTLEMENT OFFER MAY NOT BE DISCLOSED TO THE ARBITRATOR UNTIL AFTER THE ARBITRATOR ISSUES AN AWARD ON THE CLAIM. 15. MOBILE IDENTITY PROTECTION, https://www.tfwunlockpolicy.com/wps/portal/home/. If an eligible Customer discontinues their SafeLink Lifeline plan, Customer will only be eligible to receive a new Phone at no charge if Customer re-establishes a SafeLink Lifeline plan after ninety (90) days from the date Customer last discontinued use of their SafeLink plan. Then re-submit your enrollment application through Xfinity. Because these Terms and Conditions are subject to change at any time, you should always check our website for the most current Terms and Conditions. YOU CAN GET PROCEDURES, RULES AND FEE INFORMATION FROM THE AAA (WWW.ADR.ORG) OR FROM US. Comcast email said there are three instances why my EBB application was not approved: 1. For Apple devices activated with new SafeLink service on the SafeLink network on or after November 23, 2021, the device will be automatically unlocked sixty (60) days after activation in the absence of an indication of fraud. Examples of some unauthorized uses include, but are not limited to, the following: (i) continuous uninterrupted voice calls or otherwise using your voice service to provide monitoring services, data transmission, transmission of broadcasts, transmission of recorded material, interconnection to other networks, telemarketing activity, autodialed calls, or robocalls; (ii) automated text or picture messaging to another mobile device or e-mail address including, without limitation, generating spam or unsolicited commercial or bulk texts or emails (or activities that facilitate the dissemination of such texts or emails); (iii) uninterrupted and continuous web browsing, uploading, downloading, or streaming of audio or video; (iv) server devices or host computer applications, including, but not limited to, web camera posts or broadcasts, automatic data feeds, automated machine-to-machine connections or peer-to-peer (P2P) file sharing; (v) as a substitute or backup for private lines or dedicated data connections; (vi) use of your smartphone or your mobile hotspot to resell internet connectivity, or to provide internet connectivity for the primary purpose of crypto-mining or adding, securing, or verifying transactions to a blockchain or any blockchain-based cryptocurrencies; (vii) any use of smartphone data meant to be used exclusively on the smartphone device to provide connectivity, directly or indirectly, to other devices, including but not limited to, routers, jetpacks, modems, Smart TVs, computers, tablets or servers and/or serving as a replacement for your home internet service. SafeLink does not allow international text messages. Please call us first! Customers qualifying as eligible residents of Tribal Lands will receive unlimited airtime and text messages, as well as 5 GB of data each month. PO Box 7081 London, KY 40742 Call This option is only available if you DO NOT have to provide proof documentation. Federal law permits only one Lifeline benefit per household (which is defined as any individual or group of individuals who live together at the same address and share income and expenses). Only eligible consumers may enroll in Lifeline. Whenever you plan a change of residence, you should call Safelink customer service before you move so that by the time you arrive at your . 2. Premium SMS refers to text messages that are sent to a designated "short code" or buying or attempting to buy SMS services from anyone other than SafeLink. Notwithstanding this provision, if we make any changes to the dispute resolution provision of this Agreement, such changes will not affect the resolution of any disputes that arose before such change, unless you want them to apply to a pending dispute. You also agree not to enter unauthorized SafeLink Service PINs or engage in any other unauthorized or illegal use of your SafeLink Phone or Service, or assist others in such acts, or to sell and/or export SafeLink Phones outside of the United States. Reviewed the information contained in their application and it is true and correct to the best of their knowledge and belief, and that they understand that providing false or fraudulent information to obtain Lifeline benefits is punishable by law. You may be required to provide copies of documents proving your eligibility to participate in Lifeline. Please note that SafeLink does not participate in Premium SMS services or campaigns. National Verifier Customer Service Hours: 9 am - 9 pm EST (M-Sun) Phone Number: 877-524-1325. This limited warranty allocates the risk of failure of the Product between the Purchaser and SafeLink. Airtime minutes are deducted for all incoming and outgoing calls, including incoming call waiting calls, simultaneous calls, calls to toll free numbers including Customer Care, 411 and to access your voicemail. To prove your household income meets the federal poverty guidelines, you will need to upload one of the following documents in the National Verifier: The prior year's state, federal, or tribal tax return. Note that certain customers who enrolled prior to December 1, 2019, and received more than 350 minutes per month, may have their additional voice minutes grandfathered in. 20. ILD Service provided by these third parties may not be the same as service provided in the United States or by other international long distance carriers. Premium SMS campaigns include activities such as casting a vote, expressing your opinion, playing a game, subscribing to a service, or interactive television programs. This Agreement constitutes the entire Agreement between You and TracFone Wireless, Inc. with respect to any SafeLink Product and/or Service. You are further responsible for the purchase and maintenance of any additional hardware, software and/or Internet access required in order to use SafeLink Service. You agree not to resell your SafeLink ILD Service or to use your ILD Service for any unlawful or abusive purpose or in such a way as to create damage or risk to our business, reputation, employees, facilities, third parties or to the public generally. If you use a Wi-Fi network for making or receiving calls and text messages or for any other reason, you acknowledge and agree that your use of such Wi-Fi network is permissible and that you are solely responsible for such use. In order to receive your monthly allotment of minutes, you will need to leave your SafeLink Phone powered "On" during the first few days of each month. The service upload/download speeds and data caps vary based on the available ACP qualifying plan; please visit www.SafeLink.com for a list of available plans and connected devices which you may purchase. Access to local directory assistance will be provided to TracFone California Lifeline customers through TracFones underlying providers. No warranty of any kind, either express or implied, including, but not limited to, warranties of title or non-infringement or implied warranties of merchantability or fitness for a particular purpose, is made in relation to the availability, accuracy, reliability, information or content accessed when using Data Services. The National Verifier automatically verifies the consumer's identity and address using: Third-Party Identity Verification (TPIV), USPS Address Matching Service (AMS), and Data checks for duplicate benefits for the same person or the same address. Each group of states and territories is known as a launch. The following California Specific Terms ("California Terms") apply to all SafeLink service provided in the State of California. Working hours: 9AM to 2AM CST Bring Your Own Phone. If you were verified through the National Verifier more than 90 days ago, you may need to reapply. For information on which launch each state and territory is in, visit theNational Verifier Launchespage. Consumers may also apply to the Lifeline program on their own through the NV consumer portal, or by mail. Airtime Rates, Usage and Included Monthly Minutes. A reconditioned SafeLink Phone also has a one (1) year limited warranty provided by SafeLink and all SafeLink accessories have a ninety (90) day limited warranty against defects in materials and workmanship under normal use by the purchaser. You may not notice any reduction in speed if they are de-prioritized. Data Services for Unlimited Plans. Calls to customer service should be made using the 611 dialing code. Our wireless content is not rated and you are solely responsible for the use of such material, which may be offensive or objectionable to you or to others. TracFone will not assess restocking fees for any devices returned within three (3) days of service activation. 22. FOR MORE INFORMATION SEE SECTION I BELOW. Your SafeLink Phone will only operate when you have airtime minutes and/or data available on it. TracFone will provide access to two California Lifeline discounted telephone lines to Deaf and Disabled Telecommunications Program participants or teletypewriter users as required. You understand that your use of such third party apps is subject to the third partys terms and conditions and policies, including its privacy policy. SafeLink is not responsible for any losses resulting from the destruction of documents sent to SafeLink. Customers in the State of Washington who have a problem with their SafeLink Service and are unable to resolve it by contacting our Customer Care Department may contact the Washington State Attorney General, Consumer Protection Division, by calling 1-800-551-4636. Further, service may be temporarily refused, limited, interrupted or curtailed due to system capacity limitations, technology migration or limitations imposed by the Carrier, or because of equipment modifications, upgrades, repairs or relocations or other similar activities necessary or proper for the operation or improvement of the Carriers radio telephone system. Your high speed data will be restored once your next 30-day plan cycle begins unless you purchase a new service card prior to the start of your next 30-day plan cycle. Please chat / share documents with us at +1 (469)450-3507. To recertify using your Tribal ID number, call (800) 234-9437 and press 1 to talk to a live agent. There are no additional charges for roaming. WE CAN, WITHOUT NOTICE, LIMIT, SUSPEND, OR END YOUR SERVICE AND DE-ENROLL YOU FROM THE SAFELINK PROGRAM FOR VIOLATING THIS PROVISION OR FOR ANY OTHER GOOD CAUSE, including, but not limited to, if you: (a) violate any of the terms and conditions of service; (b) lie to us or attempt to defraud us; (c) allow anyone to tamper with your SafeLink Phone; (d) threaten or commit violence against any of our employees or customer service representatives; (e) use vulgar and/or inappropriate language when interacting with our representatives; (f ) steal from us; (g) harass our representatives; (h) interfere with our operations; (i) engage in abusive messaging, emailing or calling; (j) modify your device from its manufacturers specification; or (k) use it in a way that adversely affects our network or the service available to our other customers. To process a return, you must follow the return instructions that came with your Phone and pay for the shipping cost to send it back to us. To determine if your destination of choice is available, please check our website at safelink.com. 18. In order to qualify for enrollment in the SafeLink Program, a person must meet certain eligibility requirements where the SafeLink Program is offered. In addition to Data Usage which counts against your data balance, there will be additional charges each time you purchase content to download online ("Content Charge") unless the content being download is free. You may purchase from SafeLink ring tones, graphics and certain information services. All California Lifeline services may access 800 or other toll-free services. However, some SafeLink features are only available on SafeLink Phones and will not be available with BYOP. Visit these states launchpage for information. The National Verifier will utilize data from program databases and subscribers' records to make eligibility determinations. 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